How do I cancel my service on 9/15/10
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What if you are trying to talk to a rep and you get the run around, I have been on hold for about 15 minutes after telling her i needed to talk to a supervisor. What do people do, or are we just a slave to the phone?
I feel your pain
Unfortunatlely you will have to deal with the Billing department that handles your account. Calling support will get you nowhere. The billing department like in most companies is only operational during certain hours, and will probably be very busy. You will just need to be patient and wait on hold for how ever long it takes. It is difficult when you are at work during normal Verizon business hours. 30-45 min is not unheard of. But they may pass you to the retention department to discuss your cancelation. Depending on why you wish to cancel, they may talk you out of it with a good deal. Then again you have your reasons, and yes it should not be that difficult.
