Channels unavailable

SuburbanMD

A problem recently started with my FIOS TV service. On one TV with an HD DVR two channels are unavailable. On my second TV only two stations are available, and they are the two stations that are unavailable on my other television. Any ideas on how I can troubleshoot this problem? Rebooting STB's did not work, diagnostics say everything is OK. Thanks.

KH-OrnEsh1

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp