We're in Hays County, Texas, and I believe the minimum height for telecom or power lines is 18 feet over a driveway. However, wires with a Verizon tag on them are hanging merely 13 feet above. Because of this, my wife will be attempting to lift them with a 2x4 board while someone drives a 13.5'-high tiny house trailer underneath.
I'm not a Verizon customer, which seems to make it nearly impossible to reach a Verizon representative. I've tried calling Verizon's regular number and couldn't get past the computer system. Even when I don't put any account or zip code info into the computer system, it says Frontier Communications is responsible in my area (but I didn't give any info about what my area is!) and hangs up on me. The live chat requires that I have an online account, which seems like it might require being a customer, since the first step in registration is to choose what type of account I have.
The process so far has been infuriating. Verizon should just have a direct number to a human for telecom line issues, which are a safety issue. How do I get in touch with a human to get this resolved?
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