What i dont understand is how the customer service reps do not have weekend hours. It seems to me that that would be more important. People work during the week and sometimes the weekend is the only time they have to sit on hold for an hour. My normally $225 bill was almost $400 for ONE month. When looking at the bill they charged two separate reconnection fees. One $94 and another for $50. It makes no sense & instead of being able to call & have it out with a representative to get it taken care of & my services turned back on, i now have to wait til god knows when because of my work schedule i cant just sit on the phone. Thank you verizon for once again having the WORST costumer service. Once this is taken care of i am moving to optimum.
