Official complaint about pending orders 9 to upgrade TV Service

simon20141

Hi,

I ordered an upgrade of my TV Service from Select HD to Preferred HD on 6/12/2014 around 12 pm ({edited for privacy}). As of 6/14 11:50 pm, the additional Preferred HD channels (such as ESPN, ESPN HD, ESPN2, ESPN2 HD) are still NOT working on the HD Set Top Box and ESPN and ESPN2 are NOT working either on the Digital Adapter.

I called {edited for privacy} on 6/12 (once), on 6/13 (twice), on 6/14 (twice) per the on-screen instruction, and nobody could fix the issue. I have spoken to at least 8 people during these calls and was transferred from one person to another a few times with no success. I have spent at least 3 hours on the phone with Verizon representatives and I have been promised call back twice but nobody has called me back.

I also called {edited for privacy} on 6/14 around 11:45 am per the order confirmation email. After that call someone created on a new order ({edited for privacy}), ensured me that service would be up by 6/14 5 pm, but it's still NOT working.

This is NOT the first time that Verizon failed to process an order on time and that I had to spend hours on the phone with Verizon representatives to try to get the issue resolved. I have been a Verizon customer since August 2010 and I have been paying in average about $100 per month to Verizon.

THIS IS NOT ACCEPTABLE!

tns2

This particular forum is for PEER to PEER contact. We cannot help you.

Not sure what is being screwed up as such upgrades during week days are usually done within minutes of an order.