Sound drops-out and it's 2020

Ned2

Picture is fine but sound drops-out for a split second every few minutes. Not predictable. Sometimes it does not happen for several minutes yet sometimes every 1-2 minutes. It's streaming related as hardware plays fine when not streaming. It's 2020 new FIOS install.

clem21

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@Ned2 wrote:

Picture is fine but sound drops-out for a split second every few minutes. Not predictable. Sometimes it does not happen for several minutes yet sometimes every 1-2 minutes. It's streaming related as hardware plays fine when not streaming. It's 2020 new FIOS install.

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Check the audio settings in the Fios box and check passthrough first. If that doesn't help try one of the other options. You might also need to set the box up to PCM audio, but that has to be done through the service menu. Post if none of the setup options works.