I had a Western Digital hard drive connected to my old DVR. When I got my new Quantum TV server, I found an esata port to connect it, but there is no software with which to make the connection.
@LIC wrote: I had a Western Digital hard drive connected to my old DVR. When I got my new Quantum TV server, I found an esata port to connect it, but there is no software with which to make the connection.
You cant use external HD's with the new media servers yet. They are working on a new firmware to allow the option.
When will that be out? No one knows yet.
Can't be too hard if we've done it before????
Did a self install from my old DVR to the new Quantum Media Unit. Tried plugging my WD External Media Drive in and...nothing. Wish the account Representative had told me that my external would not be able to be installed immediately when they contacted me to renew my contract and I ended up upgrading my service to the FiOS Quantum. Glad to see a thread about it at least. Hopefully the engineers will take note and work on the issue. One would think that the feature would already be active on the new Quantum Media Units to fully support subscribers who had the additional storage on their older DVR units. Hope they come out with the firmware soon. With the number of shows my family DVRs, we need all the storage we can get.
I had the exact same issue where the agent never mentioned anything about Quantum DVR boxes not being compatible with external hard drives. He just told me it would operate the exact same way as the old DVR boxes without the large boxes in each room... Verizon says they're working on making the boxes compatible, but give me a break. Like they really don't know how to do that yet??? They probably have the firmware on each box already and they simply need to activate it if they ever decide to. My first thought is that it is an attempt to get people to upgrade to the Premium package so they can get the extra 1TB of storage, in which case, they will most likely NEVER come out with the firmware to make the externals compatible. I sincerely hope this isn't the case however.
Verizon has not said they are working on External drive support with quantum.
Just to expand:
Rational is that they already meet or exceed what other providers provide, so no reason to support even more storage.
This of course does not include TIVO, but that is not a direct offering from other providers.
Here's the real kick!!!! I was told by 2 different sales people the WD ESata drives I used on my old DVR's would work on the Quantum VMServers. Hooked up the units and spent 2 1/2 hours on the phone with tech support trying to get them to work. Frustrated I hung up and told tech support I would call back at a later day and time. Just got off the phone with a support supervisor to be informed the no external drives currently work with Quantum system. I wish I could backcharge Verizon for wasting my time because of misinformation supplied to customers and their own people. **bleep**!
