Verizon FiOS Security Deposit STILL not returned after more than a year.

Kheiron2711

I originally started my Verizon contract in Feb or March of 2011. I paid a $250 security deposit as I had no credit history here in the USA, being a new immigrant at the time.

I called back after a year to enquire about the refund and was informed that since more than 2 payments were made after the due date, I would have to wait until 12 consecutive payments were made on time.

I understood and accepted that.

I terminated service with Verizon in January 2013. I called to enquire about my refund and was informed that since my last on-time payment was in December of 2012, I would need to wait until December 2013 to receive my refund.

I understood and accepted that.

It is now almost March 2014. After calling and speaking to countless agents and spending literally tens of hours on the line over the last few months, each time being given a different story ("We refunded directly to the original card even though that account has been closed for more almost 3 years" / "We sent you a check but can't tell you where we sent it" / "We sent you another check but can't tell you where we sent it but here's a check number if that helps") and I'm now (as we speak) on the line again, being gracefully bounced back and forth between "Customer Services" and "Financial Services", both of which keep insisting it is the other department's responsibility to handle deposit refunds.
I've now resorted to avoiding telling the same story over and over and leading with "Can you help me with my security deposit?", after which I'm immediately re-transferred. (I'm on transfer #7 today already.)

Looking around, it seems that people battling to get their deposit refund is a common theme with Verizon. A quick google of "Verizon Security Deposit Refund" has the first 3 pages almost solely dedicated to people with the same problem.

It's difficult not to feel like it's a deliberate stall tactic employed by Verizon to keep a longer hold on the security deposits, thereby increasing the amount of time that money is earning interest/revenue on their behalf.

Once this undoubtedly gets escalated to a Verizon Agent, I will provide all the required information, such as account number, original phone number for the account, etc.

Kheiron2711

I am now being told that the "Accounts Department" are unable to find any record of a security deposit being paid, which is rather convenient.

I've highlighted that each month since I cancelled service, I have received the following credit to my bank account:

ELECTRONIC DEPOSIT VERIZON VERIZON REfund $1.46

This stopped in November 2013.

When I enquired as to what this was, I was told that it was a refund of the interest on my deposit, paid monthly until the deposit itself was paid back, which was supposedly in December 2013.

I'm unable to get a valid answer as to why the interest refund can be made directly to my bank account yet the deposit refund had to be made via check.

That's all besides the point at the moment since according to them they didn't even send a check because they don't believe a deposit was paid at all.