unable to view bills or pay bills online

Hi DannyZ,

Sorry you are having difficulty with your online bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

DannyZ2

It is about one week now, and it is still not fixed. How long do I need to wait? And do I still need to pay? Since there is no bill information and I can not even make any payments, I assume this month's service is free of charge?

Were you contacted by an agent? Please check any voicemail, answering machines or spam folders for possible messages.

DannyZ2

Yes, I get contacted by an agent already and he told me it is fixing right now. I hope it will be solved shortly.

I too am having issues paying my bill online since September I have called numerous times and been on the phone for over an hour or more with promises of getting this rectified I have paperless billing and cant even get a statement so I can mail the payment in so I dont have to pay that ridiculous 3.50 fee that Western Speedpay charges...and I do not think I should have to pay this fee when It is a verizon issue. No one in verizon customer service knows what they are talking about when it comes to this problem. I am going back to paper billing Customer service is the WORST

Hi Lindylu,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

I was told The beginning of November that this was being worked on and that I was going to be contacted by verizon and never was..I have spoken to at least ten different representatives.. Unfortunately it seems that many dont know what they are doing.....Very aggravating and frustating when you cant pay your bill....From what Im reading on this forum I am not the only one having this issue

I too have been unable to pay my bill on line for the past several weeks. My payment is due 12/7. I called on Monday and after going through a multitude of automated messages I finally got through to a live person who told me that the payment application "is having problems" and that I should continue to try to access this. This is any way to run a business website? I now have a two month balance that I would like to pay - can someone explain to me how I can handle this. I refuse to pay $3+ for a phone payment when it is not my problem that I cannot pay on line. Apparently many many people are having this issue. Help, please

I am now getting emails stating my bill is past due 2 months and to sign in and pay online which is impossible because it still isnt fixed. It shouldnt take over 2 months to rectify a problem...I am beyond aggravated and frustated with verizon... All I want to do is pay my bill without getting charged an extra 3.50.....I have an open ticket with the it team but cannot understand what is taking so long.....

Very amusing that after 3 months of trying to pay my bill online, numerous phone calls and emails to verizon customer service I rectified my problem by reregistering my account ... Amazing no one on Verizon's end said to do this I can now access my bill online ...

jcort04

i even suggested this to the agent and they didnt consider it. When I tried to do it myself it recognized I already had an account with that phone number. What steps did you take?

Several months ago verizon changed account numbers they were supposed to merge everyone's old account to the new account number which they didn't do...I put in my phone number and last Bill amount and I was able to reregister ... I hope this works for you..

jlc61

Please add me to the list of people who can't access their account.

TrinhTran57

I am in the same boat too.

I can't see my online billing since I renew the 2-year contract since back in October.

I contacted Verizon twice and they said they will have someone look in to it, but so far the problem still there.

What's going on Verizon?

Hi jlc61,

Sorry you are having difficulty accessing your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Hi TrinhTran57,

Sorry you are also having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

apparently verizon is having a big computer issue that has been going on for months that they can't resolve when it comes to online bill paying. Lawrence's response is the same to everyone ... Don't count on getting your issue resolved by them anytime soon ... They aren't very quick to respond...

Someone actually did contact me (Romina) about my post and she said that she opened a ticket number for me {edited for privacy}. That was five days ago - I sent her another email this morning asking about the status of this ticket that her response was "Our IT team is still communicating with each other for a resolution to the issue at hand. As soon as I do receive the resolution from them I will certainly let you know." Funny - I worked as a supervisor of an IT Help Desk and I would have gotten chewed out if an issue dragged on for as long as this has and effected as many people that this issue does.

Regina also contacted me... After 5 days I still had no response from the IT Team...The same IT Team that was working on my issue for a month when I first contacted verizon by phone If I didnt resolve this myself I probably would still be waiting

LindyLu -

Are you saying you were able to resolve the issue using the website? If so, can you tell me what to do since I don't think I'm going to get a resolution from Verizon's IT team anytime soon and I know have three months payments due. Thanks.

I reregistered my account using my telephone number and last bill amount and now can access and pay my bill online again... Hope this works for you

nacho2271

I cant view my bill online and I received n email that I have to make a payment or my account would be suspended but how do I make a payment when I can't see what its on that bill? I need to see my bill please

Thanks - I will try that.

Attention to all those customers who are having problems paying their account on line -

Thanks to Lindylu - if you recreate your online account it will work. I just did that and I have paid my bill which I haven't been able to do for the last three months.

Thanks again Lindylu - you should get a bonus from Verizon.

jcort04

whenever I try to re-register, either with my account number or telephone number it says I am already registered and does not let me proceed. Anybody encounter this?

mcdutton

Can you please add me to the list of people who can not access their bill or payment option online.

Hi mcdutton,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

maitai21

I am having the same problem. I discussed with an online agent several days ago and they said it was a known problem and submitted a trouble ticket on my behalf. I still have the same problem. How do I check on the status of the prior ticket? What is the likelihood it will be fixed?

Hi maitai2,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

When someone does call/email you - all they do is give you a Ticket Number - and you never ever receive a status on that Ticket Number nor do you have a way to check on the ticket yourself. This is definitely not customer service at its best.

schmidlap

I am also unable to pay my bill online. Have tried several different browsers and a couple of computers.

But I was FURIOUS to learn that I could pay by phone for $3.50!!! This really sounds like a scam to me!!!

And by the way, why was I unable to log on to this forum with the same login/password I used to log on to verizon.com? Why did I have to create yet another login name and password??

This could be a new low.

Also I see that people have been complaining about this for two months now... superb.

Just spent about half an hour on hold, finally got through to someone who apologized about six times but said in order to waive the phone payment fee I'd have to pay it and THEN try to get them to refund it.

And I do apologize for any inconvenience. Right.

ElizabethS

Hello docsis2

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.