I am receiving conflicting information from various Verizon support representatives regarding my exisitng Verizon equipment.
I recently moved and had my Verizon FiOS service moved from my old address to my new address. I was originally told that my existing router would need to be returned and the technician would provide a new router when service was establised at the new address. When the technician arrived, I was told the servie ticket indicated the previous equipment was to be reused.
Service is now setup at the new addres, with the old equipment (no new router was ever provided). However, Verizon is asking me to return the old equipment. There is no old equipment to return.
I've made multiple phone calls, had online chat sessions and called the local Verizon store; each time I've been told something different.
Call center agents seem to have a difficult time udnerstanding my issue and I want to get this resolved before my account gets hit with a non-return fee on the router.
Can I please speak with a US Based Verizon Representative to resolve this issue?
Side Note: Upon moving, my bill was supposed to decrease, but the online bill is still showing the old rate.
