Below is my Order summary for my verizon services which began in January 2013. My Triple Play Bundle should have been 79.99 for 2 years. However, I have been charged 89.99 for the past two years. My "$10 Internet ONE-BILL discount" has not been applied. I called Customer Service regarding this issue when I received my first Verizon bill and was told that it would be fixed. It has been 22 months and I am STILL being charged $89.99, no $10 ONE-BILL discount is being applied. I called Customer service again today and spoke to Joey, who told me it could not be applied to the account if I was not "grandfathered in." I explained that I had proof that I should have been grandfathered in from the beginning and I am OWED $220+ for the months that I have not been credited. He told me there was nothing that could be done. When I asked to speak to a manager, I was told they are "all trained to be managers." I'm furious, and I need this fixed immediately as a credit on my account.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)