online billing does not update, but only monthly

notso1

What year is it? Your online billing system is decades behind! We make changes to service, online bill does not reflect till the following month, we talk to a "working at home agent", to get corrected amounts and they only see what we see online, POINTLESS! We find out that you have to request to talk to someone in New York Billing Department, REALLY? But the online billing system ONLY UPDATES MONTHLY????????

My account has been messed up since September 2015, still not corrected, many thanks to the agents who try to upsell you so they can get a commission.

Wow, can't wait for Frontier to take control!!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.