So I proactively called Verizon to setup a payment arrangement. My bill is due on 11/18. I tried online and it offered me the latest date of 12/6 and a note that said to call in if this did not meet my needs. I called in and the automated system gave me the same date so I asked for a rep. The rep I got told me the best she could do is 11/30. I said the online system offered me 12/6 and I need 12/13. She said well the automated system was wrong and this was all they could do. I asked who I could talk to about changing this and she said I could talk to a manager but they couldn't really do anything and would need to call me back tomorrow since they are not available. This is awful. The support is bad and I can't believe that needing an extra week to pay it in full is not an option. The total bill is only 218. I might have to switch back to Comcast if they can't help here its very disappointing.
