Recently purchased new remote control from Verizon. Programmed it and all was well for first 10 days. Now the Pause / Fwd / Rew / Prev / Next buttons are no longer responsive??? I reinitiated the set-up process to link the remote with my TV and STB again but still no responsiveness with those keys. All other keys are functioning properly. Anyone have similiar problem or better yet have possible solution other than returning remote to Verizon as defective?