Another victim of the prepaid Visa card scam

cdc6227

Well, I guess I should have done my research on Verizon before I was sucked into their prepaid Visa card scam. Had I gone online I would have found HUNDREDS of complaints about other customers with the same issue. Not only have I not received my prepaid card, but I have been directly LIED to by the Verizon reps. I have been given by no less than 3 people, dates that my gift card was supposedly sent. When I call back after the suggested two weeks of not receiving it, I'm told that they're not sure why I was given a different date...but it is scheduled to go out on (enter date of your choice here). I have now received 3 different dates that this card was supposedly sent and I have participated in between 7 and 10 conversations with Verizon. I guess they think if they waste enough of your time, you'll just give up. When I try to get some answers, I get the same response most of you have posted..."I'll have to transfer you to another department (that won't help you either)."

[Deleted User]

Hi cdc6227,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.