I have been a loyal Verizon customer for over ten years with my cell phone plan. That said, I recently moved to a new apartment and carefully researched my options before choosing a high speed intenet plan. I found the online offer for Verizon and thought it was a good deal ($40.86 per month). I even called ahead of time to make sure I wasn't missing any hidden information. They said, there was an additional dial tone cost for $10.00. I tried to dispute what I saw online, but they said the ONLY way I could contact Verizon about this was through this online forum because it's in a different subdivision of the company.
I decided a ten dollar difference won't kill me, but now I have a bill for $105.24!!! I certainly understand there are some start up charges involved (it was my awareness this is broken down into three payments). But my first bill was $78.06 and now this one is almost $30 more?!!! How is the world can Verizon advertise a $40.86 internet plan and then charge this much?
I need asistance and I am trying to do the responsible thing by contacting the company by the only way I was told possible two weeks in advance of the bill being due.
Because I am a loyal, paying customer I would like answers. Please help.
