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Status of Gift Card

I have twice registered to receive the $150 Gift card. When I check status is says on hold due to payment issues. I have auto pay and no past due balance. I have called several time but have been unable to reach the reward department. Please advise on how to escalate and resolve

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[Deleted User]

Hi Customerks,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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