Not Sure if this is the right channel of communication, but here goes. I recently moved and signed up with a new agreement. Its been 7+ months since, and have yet to recieve a prepaid $400 Visa. What can be done to rectify this?
You can check the status of your reward here:
verizon.com/rewards
I cant log in. Says I need an order number. Where can I find that?
You will need to contact Verizon Support at Contact Us.
found my original order number, but it isnt being accepted.
I just received my $350 prepaid Visa Card. However, I was never able to check the status of my reward on the verizon.com/rewards site. Everytime I entered the User Name/Master Order Number and password/Last Name, it indicated that it could not find a matching record. I did receive 2 emails to my external email address, 2 post cards in the US mail, 1 automated phone call and a message in my Verizon account that my reward was pending. It arrived as promosed. One of the postcards I received gave step by step instructions to log in so I know I entered the information correctly into the verizon.com/rewards site, but it never worked.
Hello Lawrence,
I signed up for new service on August 15th and have not received my prepaid Visa cards. I was supposed to receive two prepaid cards and have not received either of them. I have a photo of the original offer. I spoke with customer service agent Stephanie on December 11th, then she confirmed to me that my cards would be sent on December 14 and that I would receive them within 7 to 10 business days. My account has been current and according to the terms, I should have received them 90 days after having service. I am sure that there is a recording of my call to Stephanie on the 11th which will confirm what I've stated here.
Thank you for any assistance that you can provide, and I look forward to your response.
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