I understand that making money is far more important to Verizon than pleasing your loyal paying customers, but could you please FIRE the employees who keep inventing new ways to **bleep** us off and waste our time?
Specifically you have invented 3 ways of driving your customers toward pay content that are in fact getting in the way of using our DVR/STB's as they are meant to be used.
1.) When I press the Info button in the DVR menu, one would assume I wanted more information on the program I am looking at. But Verizon takes this opportunity to take me to a pay movie in the On Demand menu. Now I have to exit the On Demand menu, go back into the DVR and find the program I was just looking at. Thanks Verizon.
2.) On occasion when you open the On Demand menu and press any navigation button, you get a pop-up asking if you're interested in seeing the details of a special purchasing offer. You have to press a total of 3 buttons to dismiss. Then the very next time you open the On Demand menu, the same pop-up pops again, because apparently it has no memory of the last 50 times you dismissed it. Thank you Verizon.
3.) This is an old one that still irritates the hell outta me. The FiOS TV button used to always take you to Live TV. Now if you accidentally push it while it is Live TV, it takes you to the My FiOS TV page. Does anyone actually use this page? NO! But now you have to press the exit button to get out of it. Thanks Verizon.
You would think that selecting the Menu option to Disable Promotional Notifications would disable these three annoyances. But that would make too much sense.
You have had errors, glitches and illogical issues with your DVR/STB's forever. You never fix them or show any interest in fixing them. But it seems that every time you can figure out a new way to squeeze an extra dime out of us...... GRRRRR!
