My contract with Verizon ran out and I called to upgrade to Quantum TV and internet. After 20 minutes of negotiating, Mary quoted 115.99 plus fees and taxes for 2 years. I ageed and asked for email confirmation. Received an email an hour later for $150.99 plus taxes and fees. I called in right away and was told Mary would call me back. She didn't. I called the next day and they said she would call me Monday. She didn't. I called Tuesday and they said it was being escalated to a supervisor who would get back to me in a few days. I called Sunday and they said it was scheduled for a supervisor to call me back Monday. No one did. I called this morning and was told it takes time and someone will call me back when it was resolved. I asked to speak to a supervisor. She said she would transfer me to the correct department. What i got was disconnected. They do have the conversation taped so they know what was said. I don't know if it is legally binding. At this point just tell me, so I can make a decision.
