Defective Equipment Replacement Charges

paulgpetty

I was pretty shocked that when I needed a replacement for a Cable Card that was new in our house & had never worked Verizon sent 2 replacements. Even more baffled that I'm being charged $4.99 / month for those after having returned them over 2 months ago.

This is a terrible way to do business. Imagine if car repair or other products charged you for warranteed replacement parts ... Utter lack of trust.

It's been 2 months. I wasted several hours when I first got the card trying to get it working. I have one that works now. I've sent two back.

Utter lack of trust again. I'm 99% sure Verizon can trace the UPS tracking number. I'm 99% sure Verizon can trace usage of the actual Cable Cards sent to my house to verify whether or not they're in use & where.

I've followed up several times by phone & get the same vague "not sure when but we'll call you when this gets sorted out."

Can someone from Verizon pretend to care here, too?

[Deleted User]

Hi paulgpetty,

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