Tech came to our house yesterday because all the services were down. Received an email that he changed our service plan WITHOUT AUTHORIZATION! Only know the change was made because I received an email. We are now being charge over $40 more for the same service! My mother talked to a support rep this morning who says there is nothing that can be done to restore our original VALID CONTRACT that we did not change. This is not acceptable. What needs to be done to rectify this situation?
