"NYAG" security messages in My Verizon Messages

grizzlyaddams

Under the "Security" tab of the "Verizon Messages" section of My Verizon, there are 17 messages dated between 11/22/16 and 12/14/16. The Sender, Subject, and Body of all messaged read only "NYAG" which in my experience only refers to "NY Attorney General."

I would like to know what this means why these messages are appearing on my account. Internet search yields no answer, and customer service phone representative was unhelpful.

[Deleted User]

Hi grizzlyaddams,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.