After numerous phone calls and instant chats over the last 10 months, I cannot get anyone at Verizon to understand that I do not have 4 pieces of equipment but only 3. To put a customer through hours of their time trying to resolve something that should have taken Verizon less than a billing cycle is unacceptable. The last person I spoke to on 01/14 put in a order to return 2 boxes which I did not ask for. I asked "again" for another credit of $9.95 plus tax and fees and this is the result. Clearly there is a lack of understanding and Customer Service. I then called back and asked to speak to a Supervisor, was put on Hold and was on Hold for more than 20 minutes without the Rep even bothering to come back to say the Supervisor was not available and would call me back.
The patience has run very thin. Recommend Verizon...I don't think so. Number 1 in Customer Service...Maybe #1 in Lip Service.
