We signed up for the NBA package last year without realizing it was going to automatically renew this year and there would be no way out of it. We also got no warning that it was going to be on our bill last month. All of a sudden our bill is $100 higher and we hadn't known that was coming. And now it's another $100 we have to shell out this month for a service we don't even want!
When we saw the charge and called customer service they really didn't care, just said there was nothing they could do and were nonchalant about the fact that $200 of my money is being flushed down the tubes. I know the service reps are simply doing what their job states but the managers don't have to be nasty about it and not find a way to work with you. We DO NOT want this service. It is simply a few buttons on their end that can be pressed to stop that channel from coming to our box.
We are canceling with Verizon when our contract in up in January because this is an outrageous way to treat people- the package renewal was a scam, we don't want it and after spending over an hour on the phone about it, this company is not worth our time.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)