The same thing happened to me. I was promised a $300 gift card for signing up for the Triple Play with a 2 year contract. I never received the card, and when I called to inquire about it Verizon said I didn't qualify for it because they had given me a discount on a DVR. The sales person told me I could have the gift card and the discount. I was also promised a gift card for doing the installation myself. I never got that either. I should have made sure to get it all in writing before I signed up for the 2 years.
Hi Consumer672
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Hi mik490v
Alrighty, we've closed your case for you, Consumer672. You should receive your re-issued giftcard within 5-7 business days. If you need further assistance, please feel free to reach out to us here.
Thank you for your time,
Art
This has become a very long and drawn out situation. I renewed and committed to a new two year contract with Verzion. We have been long time LOYAL customers and I am REALLY frustrated at the response I have gotten. In March when I renewed I was told by the end of June I would have a $300 rewards card as long as the bill was paid and cable was never turned off. Guess what bill has always been paid and service never turned off. When I signed up for the addtional 2 years I also informed Cindy that my husband was out of work and that I was the only one working that the payments would be made maybe just a day or so past but never to where service would be turned off. I am really upset because in April that did happen because I had to wait until my check went in to pay Verizon. I called AND spoke to Cynthia who assured me everything was fine! Then the end of May I went online to check status and it says we are no longer elgible. I am super upset because I have done everything right down to believing the rep assuring me all was well. Now this brings me to today. I have been told by customer service that because of that the card dept basically cancelled the card and I am out of the system end of story. I don't think so. This is not right. We ALWAYS pay, I even called in to say what was going on because I wanted to make sure that I got this card. WHY wasn't I notified of all the rules of this horrible little game. Verizon is getting people to renew and waves this $300 card around then when you mess up on the game you were never given to rules to me as the customer loses out.
How can this get fixed? We pay all our bills every month. Is it a perfect situation no but we NEVER lose service. PLEASE SOMEONE NEEDS TO HELP ME ON THIS!!!!!!!!!!!
Hi rickjulie,Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
My issue was never resolved as suggested above, if it was I would have been provided with a tracking number. Rather, I was just instead linked to the promotions dept which I was already in contact with and who told me the same thing, that its on its way and under no circumstances can they provide a tracking number. I am at the same place where I started. It should not take over 7 months to get a card and a tracking number should be the standard
mik409v,
We haven't heard back from you regarding your issue and we are closing your case due to no response. Please let us know if there is anything else we can do to help.
Thank you,
-Rachel
Thank you for reaching out to us Rickjulie. If you have any future concerns, please let us know.
-Ben
I would like an actual name of someone in the executive office that I can speak to about this whole thing that is clearly a total frustration on my end of the account. I know everyone knows who the top person is I would like names of who I can contact directly. This is taking alot of time for something that is a simple fix.
REALLY???? This message has NOT been resolve it has been tossed to the side without anyone helping. To just say there is nothing more you can do is not resolving it AT ALL. I want to know who to contact in the executive office to talk to them about this whole situation.
Hello
I was also promised a 200.00 prepaid visa card for signing up with the triple play for a two year contract and have not recieved my card. Please help me resolve this issue.
Thank you
I also never received the $300 Visa prepaid card. My triple play 2 year contract FIOS installation was on Oct 19, 2012 and my account is current and in good standing.
Here it is 9 months later and no sign of the card. Help!
Chris
HEY VERIZON FOLKS!
You helped radtechdude who posted after I did and you skipped over my plea for help!!
Please help me get the $300 Visa card I was promised when I signed up for the Triple Play 2 year contract.
My service was activated Oct 19, 2012.
THANKS
@cwiener wrote: HEY VERIZON FOLKS! You helped radtechdude who posted after I did and you skipped over my plea for help!! Please help me get the $300 Visa card I was promised when I signed up for the Triple Play 2 year contract. My service was activated Oct 19, 2012. THANKS
Have you tried calling Verizon to check on the status of the card or to see if there are any issues on your account that have prevented it from being issued?
My account is in good standing and has been since service was activated. Which number should I call where I can speak to someone who can help?
I was hoping that since Verizon employees had been helping others here that this thread would be the place to get in contact with the right people.
I am too a victim of not receiving my 300 gift card, is there a number I can call...I wish I would of stayed with optimum...atleast they dont lie to you
Hi bryon99,
How long ago did you sign up? .
I was told I would receive the gift card in 60 days...its a little over that
It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
I have run into issues also. Talked to the lady on the phone today. She said they did not offer the card for internet only, that it was triple play deals only. That's true now, but when I signed up they had it as a promo for any FIOS contract, I even verified with the person I signed up with. Today, she said I had to show her the screenshot of the old offer, and of course I did not forsee hitting this problem so I did not save it. Now I passed up a good deal on cable that is no longer availble and got jilted out of my card!
Hello markehrens
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have closed your private support case due to no response. Please feel free to make a new post anytime you need help.
- Jose_VZ
Verizon renegged on my $300 gift card then closed my case without contacting me. They seem to be doing this a lot. Does anyone know how to escalate these issues?
Hi markehrens,
Your private support case has been reopened. The agents are waiting for a reply from you. Please respond in your support case thread.
I'm noticing a number of posts about not getting their $300, card. I have yet to receive mine and when I have inquired online, they continue to have me call customer service. Calling customer service is an absolute nightmare, because you can rarely speak to a human. I'm guessing I should just bite the bullet and find an evening when I am able to sit on hold, but seeing all of these posts, I'm starting to think I was duped into signing up for the 2 year contract.
On a side note, it costs 69.99 for the Redzone??? When I was with comcast, I paid $7,00 a month and got the redzone plus another 10 sports channels. This is ridiculous.
Hello markehrens,
Glad we were able to get you all the info on the gift card. If you have any other questions or need a help with any other matter please feel free to make a new public post.
-Jeramy
I signed up on May 24th with a promotion to receive a $200 gift card. They stated it would be mailed approximately 90 days of installation. I received an email on 7/28/13 saying I would receive the card within 30 days. It is now close to 60 days later. I've had to call twice for them to give me the run around saying that there was an issue with fulfillment and that now my card would most likely not be mailed until October 1st. When I called their customer service to complain, all they could say was sorry. For a company that is so quick to send out bills and reach out when you owe money, they do a poor job informing customers when something goes wrong on their end. They're allowed to go against the agreement made but if you wanted to cancel, you'd have to pay a termination fee. Very shady if you ask me. Don't be lured in with the promise of the gift card; it will take forever for you to get it and by then, you'll probably use your gift card to pay the cancellation fee.
Hi pattigurl22,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Add me to the list of those who have not received their $300 card. We signed-up in January and it is now September. Back in July a Verizon supervisor told me the card would be mailed out 6-8 weeks after the confirmation of the requirements for the card. I was also told that I met all the requirements.
Maybe we should contact the Better Business Bureau?
pattigurl22,
We have closed your case due to no response. Please feel free to make a new post anytime you need assistance.
I received an email stating that my reward was being processed on August 7th and that I would receive it within 30 days. It is now almost 60 days and I have heard nothing. When I try to check the status of my reward it says that my username/password are incorrect, yet I am using the exact info sent to me in the email.
Hi jed2153,
Your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
Will i ever get this card?!!! its been 4 months now, nothing. and i either cant get through to someone at verizon or cant get a response via email.
Hello msferns
I signed up for the $300 visa gift card as well and received service starting in June of this year (5 months now). I just assumed I would receive the gift card in the mail. When I originally called I was told I would it would take two months. Life got busy and I forgot about it until my most recent bill. From reading all the posts it looks like I should have received a post card or e-mail, I didn't receive either. What is the process from here? Anyone know? Thanks, Jill
Hello jillbutton2
I have the same problem as everyone else in this thread. I signed up for a two-year contract on Verizon's website expecting a $300 gift card offer as promised, and never got any notification or documentation of the offer. After waitng 3 months, I talked to customer support and they just insist I have no gift card offer and had offering no other explanation.
After looking at the signup process again, I can see it has been changed since I signed up in July, but is still deceptive. If I select the rebate, but then deselect phone service, the rebate goes away (if you bother to scroll back up to the top of the page). At the time I signed up, I was playing with different options after having selected the $300 rebate, and decided not to pay the extra $10 for phone service. And behold, now I have a useless 2 year contract and no rebate, and this seems pretty close to fraud.
Hello djs0
My issue says it was resolved in a private area, it wasn't. {please keep it relevant}. Interesting. I was scammed. I was told I was getting a $300 gift card for signing up for the bundle and now am being told that I am getting a monthly discount instead of the gift card. That is not what I signed up for, nor is it what I was told. I am paying more for monthly service with verizon with this so called discount than I was with my prior provider. I am outraged.
msferns,
We have close your private support case due to no response. Feel free to make a new post anytime you need our help.
It seems like it was mostly the people that signed up over the late Spring to mid Summer that were affected. I tried placing a dummy order for verizon services, and this time, the prepaid card does not get dropped. I'm still trying...have not received a reply for the letters I am writing yet. I will keep writing to them until they accept it was their mistake and not mine.
Hello jillbutton2,
We are going to be closing your case. Please let us know if there is anything else we can do to help you. Have a great weekend!
Thanks,
Rachel_VZ
djs0,
Wwe're not able to assist without your information, and after repeated requests for that information with no answer, we have closed your Private Support Case. If you still require assistance concerning the Gift Card, please make a new post and we will be happy to investigate with you.-Adam_VZ
It seems like there are dozens of people out there that are being scammed. It is suprising that Verizon Fios is doing this given they have had such good customer service in recent years. The reason we aren't getting our Gift Cards is because they are pulling the "bait & switch" trick. I ordered the FIOS bundle with Gift Card, but when my confirmation came via email, the Gift Card was removed. Then they say that we chose a different option that didn't include the Gift Card.
Hello katarzynamodzel
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".Please keep all correspondence regarding your issue in the private support portal.
I also ordered the triple play package with the $300 visa gift card promotion. I ordered my service mid August, received the confirmation email that I signed up for the $300 gift card promotion (which was deleted long ago) and called this morning to see where my gift card was. The Verizon agent said that I didn't sign up for that and was receiving a $15 discount each month instead of getting the $300 gift card. This made no sense to me, especially since I have talked to Verizon agents after placing my order and was told I would get the gift card if I was supposed to get it - but now I am being told that I never signed up for it???? The agent offered to connect me to the visa gift card people - and then hung up before connecting me to anyone. Kind of feel like this was a scam. Can someone please help me?
rachel1213,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
I am having the same issue, I signed up for my plan on September 3rd, was installed on the 11th, and then I waited a little bit. I called and spoke to a woman who told me that I had to wait 60 days and then I would receive something in the mail with my confirmation and all the stuff need to track it. So after more than 60 days I called and was transferred to the promotions department and spoke to Jason on the 19th of November and he told me it was being processed and that I should receive an e-mail in the next couple days with the information and the card within 4 weeks because Visa needs to process it. Never received an e-mail for 2 weeks so I called today and spoke with someone who told me I was not eligible because I have a discounted rate. So I asked what was discounted beings my bill is atleast $130 a month a was told I am getting half price premium channels, I explained that I was offered that weeks after I was already installed and was not told that this is in place of the gift card, how I read it states...Enjoy half price premium channels as well as a $300 Visa gift card. My boxes or DVR are not free or discounted, I am very unhappy with this, the gift card is the only reason I got a triple play plan, I would have stayed with Comcast if I knew I was never going to receive it. I was counting on it for Christmas time shopping
mich1106,
I just signed up for Verizon Triple Play last week. I clicked through a Facebook ad that advertised the $300 Visa prepaid gift card. I just called to confirm with an agent, she was extremely rude and borderline screaming at me -- telling me that I am no longer eligible for the Visa gift card.
First of all, her rudeness should not be tolerated by anyone. Verizon, you need to train your agents and teach them a little about CUSTOMER SERVICE. She was adamant that the gift card offer was "not available in my area" and that none of my emails have that confirmation. All I know is that I signed up through the ad, got the triple play, went through all the paperwork/installation and now they tell me I won't be getting it? Isn't this false advertisement???? I don't have time to deal with this kind of hassel. 😠
Hi totalspam,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
katarzynamodzel,
Due to no response, we closed your private support case. It seems like our assistance is no longer required. Feel free to make a new post anytime you need our help
We have closed your private support case. Sorry we could not find any information regarding the gift card. Feel free to make a new post anytime you need some help.
i have never received my payments i also referd 4 people to you guys that have service
these are the peoples i revferd to you guys {edited for privacy} i have not recieved nothing
@ElizabethS wrote: Hello djs0 Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Totalspam,
As we were able to sort out credits to the account we will be closing your Private Support Case. If you have any further questions about your service or account please make a new post and we will be happy to investigate with you.
-Adam_VZ
Just got off the phone with a very unhelpful/borderline rude customer service agent. Maybe she was so rude because she knew EXACTLY what I was calling to ask about! The only reason I chose Verizon Fios is because of the roughly $100/month bundle AND the $300 gift card. IT was on my checkout page, BUT seems to not be anywhere on an order confirmation email....oh really?!?! How would anyone know to look for a FREE gift card that is supposed to come with the package, its not something you have to order!!!! Then she fed me that same bundle credit **bleep** line. NO lady, the ad stated the bundle credit AND the $300 gift card. It's sad when such a big company has to scam its customers for pennies! Obviously Verizon doesnt care to keep customers long term.
It looks as if I've been scammed as well. Although I've only had the service a little over a month, I've received no pre-paid VISA as promised.
They sure were good about sending the bill on time, though.
We had service installed October 2nd 2013 and we received an email from Verizon on December 2nd 2013 stating that our reward would be sent in the next 30 days. After reading many of the horror stories on this forum I am really starting to think that we may not receive our reward. Can someone tell me how long it normally takes to receive these rewards.
@rickjulieYou're disqualified PERIOD!!! I Don't Know why people think there are loop holes or because "you called to say my payment will be a day late & I don't want to lose my chance at getting the $300 grift card" huh. It's stated in black & white in the beginning you're eligible to receive the $3-400 gift card as long AS YOU PAY YOUR BILL ON TIME, EACH MONTH, FOR THE FIRST 90 DAYS STRAIGHT...You {word filter avoidance} paid ******1**** day late... That fully disqualified you!!!!The same EXACT thing happened to me with TWC & I messed up by paying late & I also struggle financially too & can't afford to mess up & forfeit THIS VERIZON $300 NO WAY - DEFINITELY NOT AGAIN!!!! Lesson learned. Now not only do I pay my bill w verizon, I pay it early as soon as it's posted on my app, it's paid in full!!!! I have absolutely no way of screwing myself.I can't wait to get my gift card I think it's a super bonus & I'm just being patient about all of it. I'd guess I had FIOS installed late December so I'm Getting close to the gift card. I've paid 2 bills so far & weeks early & from experience you can pay 11 bills on time it does NOT MATTER "within the first 90 days all payment must be paid by the due date" regardless if you called to tell them you'll be a day late. O.o . Lesson here.... A day late & $300 short/lost....Sorry but the rules are clear... By now it's February you definitely know by now if they allowed you to slide (which I highly doubt) or you've received it & went on.... I hope things worked out but if they didn't it's because of YOU not following the rules not verizon.
I too haven't received mine and verizon reps pass me from one call to the next. It is terrible customer service.
I signed up for the Triple Play in Sept. 2013 and still have yet to receive my $300 Visa card. Can someone help me resolve this issue?
Hi thelmae,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
I signed up with Verizon on JAN 15, 2014, and was promised a $300 Visa Prepaid Card, to date I have not received the card, nor have I been able to contact anyone at Verizion to resolve this? I keep getting disconnected or some automated answering system that has no answers. I would appreciate any help from anyone concerning receiving my card!!!
I too have never recieved my $300 prepaid visa gift card. I made all my payments on time for the 90 days as required since Jan 2014. I am tired of the run around. I am paying over $186 and with cablevision it was $160, I thought with the giftcard it would end up being the same amount, Fios tricked me and lied. I have been a verizon wireless customer for over 14yrs. but fios has left a bad taste in my mouth as far as verizon goes. I soon will be switching if I do not recieve my gift card. I have made repeated calls, always get hung up on, or dead end phone number, FIOS NEEDS to recitfy this with me
Hi alkemist,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I also have not received my visa prepaid card. I signed up for the triple-play bundle in February 2014 and have kept the service and paid all my bills on time.
alkemist,
After reviewing the account using the information you provided in your Private Support Case we were able to provide a definitive answer on the state of your Gift Card. If you have any additional questions or concerns please make a new post.
It has been more than 3 months since i got an email telling me that you're card is being shipped out. It seems Verizon guys stay in Moon and they ship the card from Moon as i never received the card. What kind of organization are you guys running. When you advertise that you will give $300 Amazon gift card after you sign up,and when we after sign up it takes more than 3 months to track my order. At the end they tell me that they no longer issue Amazon cards so i have to take the Visa Prepaid cards. It is all false advertising by Verizon.
I also never received mine. Can someone from Verizon please contact me? Thanks.
Hi pandariot,
You can check the status of your card here:
http://teleproducts.verizon.com/promo/
Have you contacted Customer Support to ask about the card?
Contact Us
I am literary having the exact same problem, the only reason I signed up for the two year contact was the $300 promotional gift card. That was in may, we are now headed into August and everytime I sign on to my Verizon account the date changes. One rep told me it was sent on the 8th of July, so why on the 22nd am I still waiting?? When my bill is due they sure send me enough reminders and things in the mail so I know they have my address correct. Its absolutely ridiculous that I have to call and argue about a PROMOTIONAL gift card. Now it says I will get it on or around the 25th (last week it said the 19th and the week before that it said the 12th). So so so frustrating. I pay over $200 a month for service, I don't think I am asking to much to get a $300 gift card. For a company that received an award for customer service you really have some work to do.
Still waiting for anyone really anyone, to take this seriously. I have been with Verizon for over a year and a half, and after a year I decided to sign a 2 year contract, please don't make me regret that.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
![Photo of [Deleted User]](https://wf.vanillicon.com/v2/ff561fd21ac4648a22722c9a41808880.svg)
