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Stay away from Quantum TV

gsan63

I upgraded (actually downgraded) to Quantum TV about a month ago and I'm having a lot of problems, contacted tech services and they blamed my VOIP phone and home wiring for the problems, and now they want to charge me is someone comes to my house to check the problem, so now I'm going back to regular HD DVR. I tried to switch to Comcast but they are worse than Verizon, they didn't show up for the installation and their customer services is the worst, so I'm stuck with Verizon.

Accepted answers

gsan63

I'm glad that your service is working fine. The problem happens with all the channels, sometimes if I unplug the client for 5 minutes that fixes the problems, other times I have to unplug it overnight, and then when that doesn't work I call the tech people and they reset the client. I'm very dissapointed with the way Verizon is handling or not handling this issue.

All comments

SinCara

I'm very happy with Quantum myself. The guide is a tad slow at times, but not bad to me and nothing real bad. No big issues on my side.

mfizzy

I haven't had any problems with the service. I've had it a little longer than you. The menus are a bit slower, but it is nothing I can't live with. What kind of problems are you having? Did a tech do the install? If a tech did the install it is under warranty for 30 or 90 days from install.

gsan63

I did the installation. I have a media server and a client, the media server lags a lot and the client lags and freezes up.

Justin46

@gsan63 wrote:
I did the installation. I have a media server and a client, the media server lags a lot and the client lags and freezes up.

I have had my Quantum TV now for over 2 1/2 months, one server and two clients. I received a code update overnight last night (third update since install, which I think is good that Verizon is updating the code regularly) and the Menu, Guide, and Channel Up/Down seem a little more responsive, at least in very limited testing. Beyond that I have not seen any new functions or fixes, but I presume there are some, I am trying to find out what is supposted to be in that update.

Regarding the client freezing, we have not experienced that on either of our clients. I did experience a freeze on the server the other day, first time that has happened, but only on certain channels, and it came and went (CNN was one of the channels). Eventually I pulled the power plug and when the server restarted the problem did not show up again. Do you know, is it always on the same channel, is there anything else you can see that might help point to the source of the problem? How do you get out of the freeze, pull the power or what?

If you can gather enough informance to really document the problem, I suggest you visit the Verizon Direct forum at dslreports.com and post your problem there (you have to sign up for a free memership first, but dslreports is an excellent source for help). There are Verizon employees at the Verizon Direct forum there that will try to help, and no one but you and the Verizon folks can see what you post in that forum.

Besides the lags and freezes, what other problems have you had?

FWIW, I am really a very happy user of Quantum TV.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

gsan63

Telcoguru

The server works using RF signal which is the same way the old boxes worked. The clients work using MOCA 2.0. It is recommended that the splitters be rated for 1675 mhz. The old splitters that Verizon used where yellow and said PDI on them. The new splitters say Verizon on them.

roaddogg1

@Telcoguru wrote:
The server works using RF signal which is the same way the old boxes worked. The clients work using MOCA 2.0. It is recommended that the splitters be rated for 1675 mhz. The old splitters that Verizon used where yellow and said PDI on them. The new splitters say Verizon on them.

A lot of people who are doing self installs have no idea that they may need to switch out splitters.

The tech who installed my VMS and client switched out my splitter. It was the first thing he did. I had a really old one from when I had Brighthouse.

Verizon should recommend new splitters with the VMS self install if they arent already doing it. Might easily solve some issues for people.

nodigits

Where are the splitters found? at the initial incoming box, or on each TV/STB? If on the TV/STB, what if you have no splitters, just a straight in coax connection?

CRobGauth

You always have to have at least one spliitter (to connect router and STB.

Start at ONT (box outside on the wall).

COAX will go from it into the house. At some point it should hit a splitter.
There may be more depending on how many tvs/stbs you havend how many ports on your splitter.

drknlsn

I had the same problem (freezing and skipping video and audio on two client boxes, but no problems on the VMS) and had techs come to the house twice before it was fixed.

The first time the techs changed the client boxes and checked the splitters. They tested the new clients for about 10 minutes and they seemed to be working fine, so they left. About 30 minutes after they left, the freezing and skipping problems came back.

The second time the tech visited, they changed the client boxes again. The also changed the splitters and put caps on the exposed outlets on the back of the client boxes. Then they got in the attic and check all the barrel connections and cabling, as well as the Verizon box on the outside of the house. Tested the video on the client boxes and VMS for about 30 minutes and all seemed to be working fine. Tech left and was sitting in his truck getting ready for his next appointment, while I noticed the issues had started again on the client boxes.

I went outside and told him the issues came back and he called his office to let them know. His manager told him to replace the VMS. He responded saying that the VMS wasn't having any of the issues, but the manager said that they had found that bad VMS boxes to be the cause of video freezing and skipping on client boxes connected to them.

So, the tech changed the VMS and all boxes have been working without video issues for the last couple of months.

fiosuser8004

@nodigits wrote:
Where are the splitters found? at the initial incoming box, or on each TV/STB? If on the TV/STB, what if you have no splitters, just a straight in coax connection?

That's something we didn't try. We had our VZ service upgraded (sic) Jun 5th and all our troubles began. The tech came out to the house to install 2 servers and 3 clients. (Quantum TV premium service) After the first server was installed in the master bedroom, then the 3 clients. we then installed the other server in the living room and things started to go bad. first the server would go into a reboot cycle without it ever starting. the tech checked the moca cable, it was a bit out of specs so he replaced it. the tech tried to bring up the server in the living room again and still it wouldn't start up so he replaced it with another server. tried to start it and it stil failed. same thing issue, that new server would go into a reboot cycle without ever starting up. so we changed the ports the moca cable connected to the splitter downstairs near the modem. the splitter was installed when we had VZ FIOS DVR service installed seven years ago. still the problem remained. the tech was on the phone with his maintenance center for more than 4 hours. what should have been a simple swap out of 5 DVR HD boxes turned into one of the biggest cluster bombs I could have ever made since getting FIOS service.

finally tried and swapped the hdmi cable that was on the old DVR box that we switched to the new server. the server stopped rebooting and started up. the tech suspect the hdmi but it was the same one we originally used with the original DVR box before we did what installation. Anyway, the 2 servers were now up and running. okay so Quantum TV was running but not as advertised by VZ customer service or the commercials running on the TV.

1 you can't use FIOS digital voice menu with Quantum tv. caller id works but unable to access digital voice menu via the TV or change any features that digital voice have. you have to change the settings via the internet (stinks)

2 you can't pause live tv and view it anywhere in the house unless you're connected to that server that you paused the live stream. (contradicts what VZ is selling - I have the premium service with has 2 servers (6 channels each) great but can't pause bedroom 2 and go to basement and watch the tv there unless both bedroom 2 and basement are connected to same server. No where in VZ ad states this. neither do the servers work with the pause TV feature. (bedroom server 1 and server 2 in living room can't work that feature together. no mention in the ads : (

So going back to the originator's post about splitters might need to be swapped, my tech wasn't aware that anything like that could have giving us some unforeseen issue during the installation.

anyone else have a bad install

fiosuser8004

@Telcoguru wrote:
The server works using RF signal which is the same way the old boxes worked. The clients work using MOCA 2.0. It is recommended that the splitters be rated for 1675 mhz. The old splitters that Verizon used where yellow and said PDI on them. The new splitters say Verizon on them.

Telcoguru,

Called VZ and asked them about changing out the old splitter originally installed with the Home DVR 7 years ago to a newer one rated for Quantum TV service. The rep didn't hear anything about changing out the splitters. I also mentioned to the rep about the forum post and she scheduled a tech to come out tomorrow 8/12. We'll see if this solves our main problem and that is access, no IP or DNS sometimes devices simply don't route or connect to the internet.

Our setup is the Quantum TV Premium (2-VMS 1100 servers and 3 IPC clients). 150/150 speed with Actiontec rev I router.

more wireless devices, playstations , ROKU's and smart TVs connecting to the LAN.

We'll see what happens tomorrow. To be continued....

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