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Verizon on credit report

I had Verizon service last year I had a mifi router and phone for over a year and never went over 2.5 gb of data in a month then all of the sudden I had 23gb in one month and 25 in 15 days before I even got a bill I called and spoke with numerous people over a couple of months and they finally agreed to remove overage charges and I disconnected service on both lines and I thought that was the end but now I am fixing to start building a house and the day before I go to sign on loan they pull my credit and got denied due to 60 point drop because of a new Verizon collection of 588.00 I called Verizon and got sent to collection I told collection I would be willing to pay in full even though I thought it was already resolved but just needed to get it deleted from report they said they could take the payment but couldn't tell me if it would be deleted so I called Verizon back and spoke to a very nice lady that contacted the financial department and put me on the phone with them I spoke to the guy and told him the situation he said that he could take the payment and show it as paid I explained that was not what I wanted it had to come off my report he said that he could not do that I said well who can I talk to that can he said that no one could not even manager that due to fair credit act that everything looked correct so there was no way any one could delete it from my report even if I pay it it will still report for 7 years please some one help me I know they can take it off after paid just need to know how to get there

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

We'll be closing your private support thread for the time being since we haven't heard from you in a while.

Please reach out to us in here in this thread if you need further assistance from our team.

Thank you,

Art

spineman

So did you ever get this resolved? I have the same problem on my credit report. I have been a loyal Verizon customer for over 18 years and can't believe how a dispute over a $158 bill they would do this with no warning or resolution. I too will never use verizon again unless this is resolved asap. I think I spent over 5 hours on the phone with hold times and the like trying to resolve this. Really sad that they have no loyalty or respect for their customers.

[Deleted User]

Hi spineman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

spineman

It is not being resolved. They refuse to even be logical when talking with them. Such a shame corporate greed has taken this path.

Verizon_Support

spineman, we haven't head from you, and are closing your Private Support case. If you have any other questions or concerns feel free to make a new post or thread, and we will be happy to assist.

-Adam_VZ

kevansdc

Please reopen. I just have reviewed the bill requests you sent me and they are non-explicative to say the least. One is from 2010 and the other just a final bill like the rest with no detail as to what i owed when and where???

Verizon_Support

spineman,

Due to no response, we closed the private support case once again. Please make a new thread anytime you need assistance.

- Jose_VZ

spineman

Did you ever get any resolution?

MCondon1307

I also have an issue about a late payment that was reported to the credit agency. I was unaware that i owed the money and upon notification, I made the payment immediately. Now it appears on my credit report. I called and asked to speak to a supervisor in the credit reporting department (FIOS) but the supervisors have been too busy to speak with me or call me back.

[Deleted User]

Hi MCondon1307,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

MCondon1307

Thank you. Is there an expected timeframe?

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