Child Item

Site Totals

61434 Questions Answered 270 Categories

I Can Never Login myVerizon. 4 months and counting

myverizon has no hope in ever being useful or functional. Every time I try to log on to pay my bill, i get nothing but errors. This is the most pathetic experience-- it's laughable at this point. I guess I'm stuck paying my bills through support chat (which isnt working) or through the phone every time.. great job verizon i'm about to switch over to comcast. The only thing i'm thankful for is that I'm not under contract. yay. see images below. by the way, I've posted 3 months ago about a similar problem, you guys never resolved it. A bunch of fools and **bleep**.

Comments

Telcoguru

Have you tried the My Verizon with a different browser on your computer. https://www.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx

ElizabethS

Hello motaki

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

motaki1

Yeap tried mobile app too

dave8971

I'm in the same boat! I haven't been able to log into my verizon account for several weeks and have been forced to use the BillMatrix service, which cost's me an additional $3.50. This is completely uncalled for and personally feel that Verizon is always up to shrewd and uncanny ways to get more money out of me!

Comcast doesn't sound like a bad option at this time, even though I dropped them 10 years ago I just might give them another shot.

[Deleted User]

Hi dave8971,

Sorry you are having difficulty logging into your account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

hoffdinah

I am having the same issues. I just want to LOOK at my bill since I have paperless billing. Please someone tell me how I am to do this because when I go to the VIEW BILL link, there is no bill to view. When I click the get help link I get the same thing as the guy above.

This is ridiculous. Plus I have been hacing internet connection issues for the past month and not one person has called me back after I complained to the 10th person I tried talking with to get my problem fixed. Comcast is looking more like a option for me too.

tns2

CLEAR YOUR BROWSER CACHE. This message has been one of the symptoms often seen when the cache for the Verizon site gets screwed up.

Winter_Raven

I have had the same problem, and I can verify that it is intensely frustrating and appears to have no long-term solution. Whenever I attempt to sign in to My Verizon, I get an error message which reads: "The information you entered does not match our files."

Until recently, I was on my father's plan. My father and I both spent hours on the phone with customer service agents attempting to gain access to his account. I eventually completely re-set the username and password. I was able to log in once, but after that, I repeatedly received the same error messages.

I broke away from my family's plan and created my own account with Verizon a few days ago. I was hopeful that my father's account was just particularly buggy and that I would be able to access my own bills online (especially since I had signed up for paperless billing). My log in details worked the first few times, but I now get the same error message.

I've tried using two different browsers, signing in with my username and with my phone number, signing in using my mobile phone, and clearing my cache. Nothing works. I now dread the prospect of having to put up with this major technical problem for a full two years since I signed up for a 2-year contract with Verizon when I purchased my new iPhone.

Any more suggestions?

[Deleted User]

Hi Winter_Raven,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

tns2

The OP showed that he was signed in. Does yours. If so sigin out first.

Often users need to clear their browser cache. But possibly its some confusion caused by the way your account was seperated from another accoung.

Winter_Raven

Thank you for your reply. I so far have not heard anything from an agent. I do not have access to my Verizon phone right now. Could I please be contacted via e-mail?

Winter_Raven

Hi TNS_2,

No, my account does not show that I am signed in. I get this message:

"The information you entered does not match our files.

Please enter the User ID or mobile number for your account. If your mobile number is disconnected you must enter your User ID.

Are you registered. If not, Register now"

When I click 'Register now,' it says I am already registered and prompts me to enter my log-in details again. It's a never-ending cycle.

I cleared my browser cache, as I mentioned, and it did not help.

I don't know if it would be a problem with the way my new account was separated from my father's account because I experienced the same problem with his account. I guess it's a possibility that both of our My Verizon accounts are somehow hopelessly corrupt (?)

ElizabethS

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.

Child Item