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Box has sound but no picture. I unplug hdmi and picture comes back

flyingslugs

This problem just started yesterday. I have no picture on my tv but have sound. I can see the Fios channel guide and the picture display of suggestions when I turn it on though. I unplugged the hdmi to my tv and put it back in and the picture was fine. Once I turn off the tv and put it back on, I get the same issue. I even changed the hdmi ports and still the same issue. I have no issue with an Xbox connected to the tv. I even plugged it into a smaller tv to see if it was the plug and it worked fine there. I dont want to have to unplug and plug back in the wire to watch tv everytime.

Thank you for your help.

Comments

clem21

@flyingslugs wrote:
This problem just started yesterday. I have no picture on my tv but have sound. I can see the Fios channel guide and the picture display of suggestions when I turn it on though. I unplugged the hdmi to my tv and put it back in and the picture was fine. Once I turn off the tv and put it back on, I get the same issue. I even changed the hdmi ports and still the same issue. I have no issue with an Xbox connected to the tv. I even plugged it into a smaller tv to see if it was the plug and it worked fine there. I dont want to have to unplug and plug back in the wire to watch tv everytime.
Thank you for your help.

Next time you have a picture, go into the video menu in the Fios box and set the output resolution to 1080i. That should solve the issue.

Techy18

I am experiencing this with my Dynex television. Same exact issue. It happened since the guide format was updated. It's the mini stb for me. I changed it to 1080i and it did not work for me.

clem21

@louieshowers wrote:
I am experiencing this with my Dynex television. Same exact issue. It happened since the guide format was updated. It's the mini stb for me. I changed it to 1080i and it did not work for me.

You mght need to go into the Service menu. Power off at the box, OK 2X on remote, you see an info page. Left arrow near circle, Scroll to user menu, go to HDMI, set resolution to 1080i, hit ok, power off box.

Techy18

I did that as well. It doesn't work. As soon as I turn the TV off, I am forced to unplug and reconnect the Hdmi cable. This has something to do with the new update for sure. I believe the problem is referred to as a handshake issue. I am going to call Verizon and report the issue. Thank you for trying to help.

SoxGiantsCaps

Just discovered this thread. Having same issue with VMS 1100 set-top box and Verizon sent a new one this week but no difference. Tech I talked to had no idea that this was a known issue. Remote boxes working fine still (so far) - just the main server/box.

Tried all the tricks mentioned here, but none worked. TV is an old Sony XBR 40" tube with a HDMI to DVI cable and optical to home theater for sound. Can't use remote/satellite box on this TV because they only have one connection - HDMI for both video and sound. Going to try a new DVI cable and then maybe a switch if necessary.

Netta63

It is happening for me on 2 different TVs - both under a year old - and both were working fine up until a few weeks ago. Both are set up through HDMI. The only fix I have found is to unplug the HDMI from the FIOS box and then plug it back in.

Techy18

Call customer service, explain the scenario the more people that report this the faster we will get it fixed . The most important thing is to hit them in the wallet and demand politely at credit until the boxes work functionally!

Techy18

Same thing happening to my TV. They updated their software or firmware and suddenly my picture is gone.. lol.. When I unplug the hdmi cable and plug it back in, the picture comes back.

Basically this makes paying for a remote controlled box worthless. Like the other person said, I am calling and requesting a credit for this box until verizon fixes what they broke.

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