Unable to Make Account Changes

jg555

I keep receiving phone calls and emails that VzB can save on my current package. But when i try to go online, it says I have a pending order. That pending order is over a month old, for the Quantum gateway router.

I have asked several times to get this fixed and I keep getting the run around.

[Deleted User]

Hi jg555,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.