Attention: Customer Service
As your records will show, our 2-year agreement for residential services is up for renewal soon. On Monday, January 21 I contacted your company using the online chat. The Verizon representative quoted me, in the chat, the renewal rate of $116 per month for two years.
The Verizon representative then sent to me Order Number which showed a monthly rate of $138. Your representative claimed a computer error restricted her ability to return to the $116 quote and advised me to call. I was on hold for a very long time and finally disconnected.
I contacted Verizon again via online chat as I am unable to access a phone at work. The representative advised that the $116 quote was not accessible and previous quotes were not guaranteed. I was advised that the $138 quote was the proposed new agreement rate.
In an effort to not incur the hassle of changing service providers, I am asking that this matter be reviewed and the original quote of $116 be honored. I am seeking the following services:
- 100/100 internet;
- Upgrading (rental) to a Quantum Gateway router;
- Reduction to ONE HD television;
- Single Room DVR;
- Transferring to the Custom – Family television package; and
- Phone service.
Thank you for your attention to this matter.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)