Good morning
To Whom this May Concern.
What is Verizon Fios problem? I am being charge for equipment that I am still using and being charged for on a monthly basis, $11.99. Why would I pay for equipment $199.00 times 2 and I am being charged monthly 11.99 times 2. Still using the equipment. On August 26, 2018 I exchanged a box for another box, then the next thing I know I get a bill for two other boxes that I am still using. Since October, I have spoke to several different representatives about this matter. Everybody is going to fix the problem. November 19, spoke with Adrian and his supervisor Ms. Suarez. They put in a ticket. December 14, spoke to Tiffany and supervisor Julia. January 4, you turned off my service. January 7, I spoke to Supervisor Ms. Susen, I am highly upset with her. She did put the service back on, and I emailed her the receipts of the equipment that I exchanged in August 26, 2018. She re-issued the same ticket and still nothing has happen. She made a promise, that she would clear up this matter. Well she did not keep her promise. I have emailed her, with no response. I am still getting this bill for $424.55. Why? Someone in this company please do there job. Stop harassing me about something I do not owe. If this problem is not corrected soon I will be contacting the media.
I am waiting for some response.
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