Overcharged and being given the run around

asp18amp

Has anyone gone through this and can offer any advice? I recently moved and wanted my services transferred to my new address. I called to arrange this and was given a date for the installation. This day came and the guy didnt show at the time promised. He showed up that evening and let us know he really didnt want to be there. He looked around and called his supervisor who spoke to me. She informed me that to install the box and the wiring needed for my four tvs was going to be over $300. To make a long story short she ended up cancelling my services. I called back and talked to someone else who fixed everything for me or so I thought it was.
I was told that I could get a new promotion since I moved. I chose a $94.99 plan that included phone, tv, and quantum fios internet. The only thing that I wouldnt be getting is the gift card. The total price per month was supposed to be around $135 with the first bill being a little higher. So we set up a new date for everything to be installed. It took 3 different guys to come out before I finally got the fios installed. They kept making excuses because the job was gonna take around 3-4 hours. So I finally get it when the first bill came...ok its more than I thought it was gonna be but its the 1st bill so it didnt bother me. The next bill comes and it $100 more than I thought it aas gonna be and I have the basic channels. The next month and its still that high. I called and explained my situation and was transferred 5 times and the last time when I finally got 1 of the reps to understand what I meant she acted like she couldnt hear me. I was on the phone with these people for almost 2 hours still got no help. I even drove to a verizon store while was on the phone so I hung up after I showed the customer rep how lkng I had been on the phone and how I was being treated. He said he would try to get someone to help me so I hung up the phone. He came back and told me that they would be unable to help me ther because they were a verizon wireless store. In three months I was overcharged $201 and am expected to pay it and shut my mouth. This is ridiculous and I am really considering of just going with time warner and filing a report against verizon.

[Deleted User]

Hi asp18amp,

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