On January 2nd, 2019, I returned at a physical Verizon store the Fios Quantum Gateway Router that I had been renting. Later that day I received an e-receipt in my email.
Today my new bill arrived for February (1/25 - 2/24), but the router rental is still showing up under Services & Equipment. I tried using the Live Chat to get this sorted out, and was told that the router rental would be taken off on my March bill. When I asked why it was still on my February bill even though it had been returned over 20 days before the February billing period began, there was about 10 minutes of nothing, and when I asked if they were still there, I promptly received the message "Your chat with live agent has ended.".
Now I want to add that I am not saying I was deliberately disconnected, it was probably just a connection issue due to the inclement weather I am experiencing right now. But rather than try another Live Chat that might disconnect at the whims of the weather, I figured I would try here to get this resolved.
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