Recently, I have called for appointment to have Verizon check up on my internet because connection was very slow or none at all. While talking to a Verizon rep, I asked him if there is a charge for the service and assured me (asked him a lot times) that if it is a verizon internet problem, THERE IS NO CHARGE but it is the telephone line problem, then there is. I also asked if the conversation is being recorded and said yes. I received by bill today and guess what I was charge $91 for the service. Service was not even for two hours but less than 45 minutes. I called Verizon today and I was told that I get charged no matter what which is complete opposite of what I was originally told. I told them if they can review recorded conversation but was told that those recordings are only for training purposes and can only accessed by corporate office. And was told that there is no way they can waive that service charge. I've been a Verizon customer for so long and I think I was shortchanged by the company.
