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bill adjustment/understanding

Hello,

After a long talk to a few reps I've got my order approved and installed in a week. Also after that talk the estimated bill apeared higher than supposed, but rep said it should be correct when I get real first bill.

A few days ago I've got my first bill and no surprise - the bill was not fixed. So I called and talked to a rep today and she made a few credits as adjustements. I cann see them in Payment/Adjustment history page in my account. But the bill itself have not changed. Estimated bill is not changed too.

How should I pay that bill if it's still showing incorrect amount?

Is there any way to see what bill I will get next month?

Thanks,

Igor

Comments

Telcoguru

Pay the bill minus the corrections. Did they tell you the exact amount of the bill after corrections? If not call back and get it.

IGonza

No, they didn't tell the exact amount to pay. The bill stay the same, but 3 lines of credits were added to the history.

I'm not sure how it should work : the bill will be changed or the next bill will contain those credits? That's why I'm asking.

Honestly, I'm tired of talking by phone. Every time I get new person to talk to and I have to explain everything from the beginning (there is a long story about how the order(s) and verification were done).

Is there any ticketing system or anything similar?

IGonza

I've got a msg from verizon :

Adjustment(s) in the amount of -$47.28have been applied to your account. The adjustment(s) will reflect on your July, 2014 bill.

So, it seems I have to pay whole bill amount and next month that credit will be applied.

_dot

thank you for sharing with us the answer/solution/resolution you got from verizon, ....so rare that anyone does that, esp. since they often request that we "Please keep all correspondence regarding your issue in the private support portal" or some such nonsense.........but if this truly is a "peer to peer" user forum, it ought to be required that solution be added to thread, along with the steps that lead to solution

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