DVR Promotion

Hburg17110

Last December I was moving and called to transfer my service. I purchased a new boundle package, and the rep told me they are offering free DVR for twelve months. I insisted that I did not want DVR, he told me to just accept it, and call and cancel it after twelve months, it's free what's the harm. So I did.
Now, I am trying to cancel my DVR and exchange it for a regular box, turns out it cost $20 to return the DVR box that I never wanted.
I called to try and return the box in person, and there are no,locations near me.
This $20 return fee was not discussed with me when this box was forced on me, and not discussed when I called to remove it, I just found out she I received the email confirmation about my order.
Can this $20 please be credited to my account? I never wanted the DVR in the first place
Thank you

ElizabethS

Hello Hburg17110

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.