I've had Verizon since the end of August early Sept 2014. I primarily make any/all payments online for any/all of my bills or have auto pay scheduled. I have made payments through the verizon online payment options without trouble.....until Nov. On Nov 25th I logged on to make a payment & see a tiny amount due. We recently moved, so I suspected we were paid up. I made the tiny payment & was shown to have a zero balance. I attempted to look for future bills to compare services for the new move & nothing showed up except a zero balance.
Just a few days ago I received an email showing my bill to be 2 months, not 1. When I called to inquire of how this happened, they mentioned it was due to when the billing cycle is sent out. Really?
Question?? If my bill is due on the 26th, I pay a day early, wouldn't the entire bill for that month be listed?
So....if I sign up for auto bill pay, what happens when they decide to just deduct 2 months again? Budget buster!
Has anyone else experienced this & if so, what was the resolve?
I really enjoy verizon fios services, but am not pleased with the online services. I don't have time to call in, stay on hold for 30-40 minutes to pay a monthly bill.
Thanks,
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