When we moved and signed up for our new service, the promotion at the time was for a the triple play, $79.99 a month, activation and installation fees waived, and the $300 pre-paid visa card to be received after about 90 days of service. I have the confirmation email detailing all of this. Once the 90 day mark hit, I called a few days later to check the status and was told that we were not eligible to receive the gift card and that we never were told this. There was apparently no record of the email that I recived and was and is sitting in my inbox. I was told to fax in a copy of the email and someone would get back to me within 24 hours. Of course that never happened and when I had time about a week later, I attempted to chat with someone online to follow up. The customer service rep told me that we never supplied the requested email (which he later miraculously found later in our chat), that I was basically lying and that Verizon never would have offered the package we have and offered a gift card as well. I went over the details of the package and fees when we signed up and it was slightly different than what we are currently paying. Apparently, what had happened was Verizon, without our knowledge or any attempt to inform us or give us a choice, decided to give us the $69.99 a month package and give us free HBO and Showtime (which we unfortunately never got to watch, because we never knew we had it) for three months. In doing so, the $300 gift card was voided. The rep kept telling me how great the package we have is and basically I should be grateful and move on. I did a little searching and apparently this is a habit of Verizon's- make small changes without the consumer's knowledge so the original deal is then voided. While I appreciate the $10 less a month that we're paying, I'm in no way ok with the way this was handled. I'm already being forced to pay for a phone line we never use and never will use, we lost several channels that we frequently watched when we moved, and then to top if off, they're putting the onus on the consumer to fulfill the agreement by having a certain package, but changing that package without the consumer's consent. We have been Verizon customers for over 10 years. I've never had the problems that we had with Comcast and I have always recommended Verizon to anyone who asked. After this debacle and terrible customer service, I will no longer be doing that.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
