We recently had issues with the television picture at our house in April of 2017. I was on the phone with a technician for almost two hours during which time we tried a number of different things to get the picture to work. At certain point, I was told a techician was going to have to come to our house in order for the picture to be fixed. I was told I would get a credit for the time in which the picture was not working. At no point in our two hour conversation was I told that I would be charged for a techician coming to our house. I also received an email confirmation of the appointment. It made no mention of a charge.
I had to change the time of the technician, so I went on the website. I was able to change the time. However, nowheere on the website did it mention I would be charged for someone coming to my home.
The tech came to my house and was able to fix the problem quickly. At no point was I told that I would be charged for him coming to our home.
To my surprise, I recieved a bill which included a $50.00 charge for the tech coming to our house. I was never told about this charge at any point. I find this behavior to not only be misleading, but bordering on fraudelent. As a long time customer, I am very disappointed.
Upon calling, I was told there was no way to waive the charge, even though I was never told about the charge. Further, I was treated very rudely by the supervisor that was put on the phone. It makes me think twice about remaing a customer after the contract runs out. I am very dissapointed that such horrible customer service could come along with such a quality product.
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