In the past two days I updated my service to the 1 gig, custom tv and digital voice. I previously had the 75mbps service, extreme tv, and digital voice.
The rep I sealed with and have the chat logs for gave me a quote and since then I have had to agree to multiple quotes trying for them to be able to bill my account correctly. It started as one fee, then the rep said I need to sign up at another fee and after the install they would adjust the price. I have all of this documented from the chat logs.
Since then, I have had three total chats, and 5 customer service phone calls. I spoke to one supervisor who understood the error verizon made in pricing my promised service and was going to discount my bill by $19 to $20 for my contract duration (24 months). She promised to call back at 5pm yesterday and send me an email. I have not heard back. Then I called again and was promised a supervisor would call me back at 745pm last evening and I have still bot heard back.
I account payment shown is still incorrect, nothing has changed, I have been promised by other reps to have this escalated and fixed and have received nothing.
I have all of my chat logs and offer emails. Can you please have a customer advocate contact me to resolve a verizon issue?
Thank you.
Tom
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