I have used many different providers over the years but I have to give it to Verizon for having the worst software on any DVR I have ever used.
I have spoken to Verizon techs, installers, customer service agents and 90% seem to not have a clue how the DVR works completely.
Most importantly I have searched for a place to leave feedback on the DVRs software and no one could tell me. So here I am hoping someone from Verizon reads this.
These DVRs (and i have thier BEST) have horrible software! It's easy to see whoever wrote the software does NOT use the DVR themselves.
First, to delete one program is paintstakingly slow. You must go through a process of 4 steps to delete a single program. If you have more than one program you want to delete, you need to plan your day around it because you could be there for 15 minutes or more. DirecTV has the best DVRs when it comes to this process. You can delete a whole folder of recordings or you can select multiple programs, regardless of what folder they are in, and delete all at once. Verizon, take notes from DirecTV! Your DVRs need this feature.
Next, if you extend the time of your recording, even by as little as a minute, it shows the program in the time slot following as being recorded. If you want to record the show in that next time slot, you cant, The DVR acts as if you already have it set to record. Example: Say you want to record Big Bang Theory at 8pm and you want to add 1 (or 5) minute recording extension. After Big Bang is Bones. Your DVR guide will show both of those shows being recorded even though you didnt set Bones to record. If you want to record Bones, you cant. The DVR will tell you it is already scheduled to record. This needs to be fixed. An extension of one program should not be viewed (by the software) as the recording of the following program.
Aside from that the DVR is just clumsy and slow. So much in fact that I am seriously considering going back to DirecTV just to have a smarter, more user friendly, DVR.
Take Notes Verizon! FIx your DVR.
