I am currently having a very frustrating experience with Verizon. On April 20, my long-distance service was slammed. Verizon, without notifying me, took it upon themselves to reconfigure my service plan so that my monthly bill went from $109 to $216. In addition, I lost an Agreement incentive of $20 per month that ran until this November, which cost me $140 in savings to which I was entitled. Customer Service was able to restore my long distance service to Verizon, get me back on a plan that, going foward, is pretty much what I had, minus the $20 incentive, and give me a credit of $59.22 for some of the excessive charges on my May bill. They will not, however, restore my Agreement Incentive -- apparently one of the world's largest corporations is "powerless" to do so, or fully refund me for the over charges to my May bill. They have not been able to identify the long-distance company that slammed my service, leading me to think that thre is no such company and that this is just some sort of random trick by Verizon to bilk th eir hapless customers. In addition, they will not give me a telephone number or e-mail of somebody in Customer relations with whom I can talk. This is all clearly designed to frustrate me and make it more difficult for me to resolve my complaint, since one has to assume that Verizon headquarters employees have phones and access to coporate e-mail. I am very disappointed in Verizon and have filed a complaint with the FCC. It would be nice if Verizon would try and help me, rather than ignore me.
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