Hi,
I recently changed my Verizon Fios plan online because my contract had ended where the my monthly estimate was roughly $124 (email confirmation below). Today, i logged into my account to change the time for a service request and noticed that my monthly bill was $203. I called the wonderful Verizon customer service twice and spent roughly 1.5 hours with their reps (the first one never documented the notes) whom couldn't resolve the issue so i requested an escalation to a manager but none was avialable (what a suprise!!).
Since my account is on autopay I might not have noticed this major error for a while and I am sure Verizon wouldn't have collecting my payments.
| You've requested the following changes in your services. Below is an estimate of your Monthly Charges and first bill with these changes. | | | | | | New | Custom TV Action & Entertainment | | | Remove | Fios TV Ultimate HD | | | Remove | Fios Internet 100/100 | | | New | Fios Gigabit Connection | | | Remove | Fios Internet Bundle Discount | | | Remove | Fios Bundle Discount- Previous Order(12/22/2018) | | | Remove | $5 Fios Bundle Discount thru Dec 30, 2020 | | | New | $15 Fios Bundle Discount thru Feb 13, 2021 | | | Remove | $15 Fios Bundle Discount thru Dec 30, 2020 | | | Remove | Fios Bundle Discount- Previous Order(12/22/2018) | | | Remove | Fios Speed Upgrade Discount- Previous Order(12/22/2018) | | | Remove | $50 Fios Bundle Discount thru Dec 30, 2020 | | | New | $60 Fios Bundle Discount thru Feb 13, 2021 | | | New | $10 Fios Bundle Discount thru Feb 13, 2021 | | | New | $5 Auto Pay and Paper Free Discount thru Feb 13, 2021 | | | Change | $10 Verizon Connections Discount Included | |
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| Services Ordered: | Monthly Amount | | Verizon Triple Play | $99.99 | | –Fios Digital Voice US+11 Countries | | | –Custom TV Action & Entertainment | | | –Fios Gigabit Connection | | | –$15 Fios Bundle Discount thru Feb 13, 2021 | | | –$60 Fios Bundle Discount thru Feb 13, 2021 | | | –$10 Fios Bundle Discount thru Feb 13, 2021 | | | $10 Verizon Connections Discount Included | -$10.00 | | Fios Equipment Package | $12.00 | | –Rent: 1 HD Set-Top Box | | | $5 Auto Pay and Paper Free Discount thru Feb 13, 2021 | -$5.00 | | Rent: Cable Card 2 @ $4.99 | $9.98 | | Estimated Monthly Subtotal | $106.97 | | Taxes, Fees and Other Verizon Charges (see detail) | $13.17 | | Fios TV Broadcast Fee | $4.49 | | Estimated Monthly Total^ | $124.63 |
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