Wondering what the protocol is if a router goes bad. Using Verizon provided router and it died. Chatted with "Beena" and she assured me the new router would arrive in 1-2 days. After not seeing a delivery for 5 days I once again contacted Verizon. Turns out the original order was never placed. All told, I was without the router for 10 days. In the meantime between kids homework and my own work from home we burned through 10GB of cellular data, which I now need to pay for at $15/GB because we don't have an unlimited data plan. When I asked for compensation Verizon offered $13.33 for lost internet and would not budge. Chatted with supervisor "Muralidhar" and he would not offer me anything more. XFinity here I come!
