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billing/payment arrangements

Hello, I actually have a couple of questions. The first one has to do with my balance. I attempted to request a pymt arrangement through the web site and it will not allow me to do so. I need more time to pay my balance. I am doing my best to pay this bill, I just need additional time. Also, I have also attempted to call, to resolve this but my phone service with Sprint in beyond horrible. The calls will not go through, and when they do, they get dropped. I am so upset about this. Could you please tell me if I am elligible for a Verizon device? My contract with Sprint expires this month, and I have heard amazing things about your product. Could you please respond as soon as you are able to. Again, please allow additional time to pay my balance. I have paid over 300.00 in the past two weeks. Please respond to email address:

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Comments

ElizabethS

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

scarlettspice

I made a payment arrangement set to pay on Jan. 24th. Now today on Jan. 5th I got a suspension notice for Jan. 15th!!!!! Doesn't Verizon "customer service" bother honoring payment arrangements? I have had to make arrangements twice before in the last year or so and always paid on time and in the amount requested.

[Deleted User]

Hi scarlettspice,

Sorry you are having difficulty with your payment arrangement. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

scarlettspice

Three days later and not even the courtesy of a response from Verizon "customer service". This is what they think of their customers and I still keep getting a "past due" notice popping up on my account page. I regret ever renewing my contract and am counting down the months until October 2016 when it expires.

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