Verizon raised my bill by 15$ so I called to find out why. I was told by a very unhelpful person that they took away my "valued customer" discount. I explained to them that when I originally signed up the rep told me I could get the value customer discount back yearly and all I had to do was call verizon after the 12mos. The rep at that time stated that I received the credit for being a loyal customer. I've have called and had multiple chats but no one can add the credit back. I'm so frustrated and feel like this was a bait and switch to get me signed up. I'm actively working pricing with Comcast and Directv to get a lower and will move on from verizon unless this is fixed ASAP.
