So I just got Fios TV and internet yesterday. I went and purchased and picked up the equipment myself at the verizon store at bakery square in Pittsburgh, PA. I have almost always been a Comcast customer and have never had any issues. I recently moved to the pittsburgh area and I decided to try FIOS. The main reason I went with FIOS is that there didn't seem to be any silly fees that would apply, as online it said that those fees would be waived. So I went the the verizon store and low and behold their was an activation fee. A whole $69.99. Inlcuding this amount over the year, it will ended up being more than Comcast. Luckily I don't have a contract. So I left the store after the clerk told me it would be a very easy install as my townhome was already FIOS ready. Man was he wrong. First off, the set top boxes don't come with any instructions so that was fun. Then their was an issue with the OTN box and so I had to call verizon technical support. After two hours of being on hold, I was finally able to get a hold of somebody to fix the issue. Their customer service wait is worse than waiting for a doctor appt through VA. If they are willing to waive it if you purchase it one way, then it should apply to all. I feel like waiving this fee is the least they could do in support of my frustration. My estimated monthly bill is supposed to be around $85. Now its up around $130 for the next three months. This is good ol ***** if you ask me. Hopefully they will do the right thing and keep me as a customer.
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