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Verizon Drops connectivity to backbone.. for days now just 25% connectivity

I am tired of calling and having the Verizon rep reboot my router. This has nothing to do with my router.

Im not able to do much other than surf. FTP and email is spotty.. as these technologies rely upon other services than just port 80.

When is verizon going to fix this?

Tracing route to verizon.com [192.16.31.23]
over a maximum of 30 hops:

1 16 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms lo0-100.DLLSTX-VFTTP-308.verizon-gni.net [71.252
.138.1]
3 4 ms 3 ms 3 ms T0-6-0-3.DLLSTX-LCR-21.verizon-gni.net [130.81.1
68.74]
4 * * * Request timed out.
5 * * * Request timed out.
6 25 ms 29 ms 25 ms 0.ae3.GW1.ATL17.ALTER.NET [140.222.231.143]
7 24 ms 24 ms 24 ms Edgecast.com.customer.alter.net [152.179.241.82]

8 24 ms 24 ms 24 ms edgecastcdn.net [72.21.88.151]
9 24 ms 24 ms 24 ms 192.16.31.23

Comments

JTANDVT

I'm seeing the same problem this morning.

Timing out to Google.com, CNN.com while other sites load right away.

On mega hold trying to get someone in tech support - my "9 minute wait time" is now at 45 minutes and counting.

Horrible.

mancho

Yes, I'm not too worried about level 1 techs. They just keep wanting to reboot your router.

This is way above them, but I keep asking them to escalate it to an engineer that can say "oh yeah, someone needs to fix this asap"... .but yet I haven't been able to pursuade the level 1 tech to do something.

Why isn't there a way to report backbone disconnetivity issues?

Apparently no one in the networking department is paying attention.

JTANDVT

How long have you been seeing this? Looking at other posts in this forum it seems there has been a Central NJ issue that folks have been seeing since June 27th or so. Various post from folks in Jackson and Manalapan for example.

mancho

I'm in Dallas and this started yesterday. I know because it affected my work big time.

If this can't be fixed soon, we're bailing on Verizon, FIos and all. I don't care if there is a cancellation fee, but they are in breach of their contract by not providing adequate services.

JTANDVT

Just got off the phone with Verizon. The tech acknowledged a "major outage" for NY and NJ. Could not give me and estimated time to resolution but said at least a day...

No other information available.

NorthMan1

Same here - Central NY. I can get anywhere with my WiFi device but not from my fios connection. Bummer as this is a home office and I have work to do!

Qsrv

My wired connection is toast, but the wireless is there, but very, VERY slow.

dtung08004

That is funny because central Jersey is Verizon's backyard.

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